General Virtual Assistant
my
portfolio
Welcome to my portfolio! I'm Jasmin Dela Cruz, a dedicated virtual assistant based in Manila, Philippines. Please take a moment to explore and discover how my services can contribute to the success of your business.
Jasmin Dela Cruz
About Me
Hi, I'm Jasmin! I have a degree in Mass Communication major in broadcasting and 6 years of experience in customer service, specifically with top e-commerce companies across the US. I've been trained to handle phone calls, emails, and live chat interactions effectively. In addition to customer service, I excel in administrative tasks such as email management, data entry, scheduling appointments, client onboarding, and spreadsheet management—skills essential for smooth business operations. More importantly, I am organized, tech-savvy, and fully dedicated to my work. I believe in the saying, "Hard work beats talent when talent doesn't work hard."
Customer Service • Administrative • Social Media Management
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Amazon Customer Service
Managed both retail and digital teams, handling phone calls, emails, and live chat.
Identified and fixed technical issues related to Amazon devices.
Processed refunds and replacements.
Documented calls and interactions.
Mentored new hires in Amazon's processes.
DoorDash Chat Support
Assisted Australian customers with online orders via chat.
Communicated with dashers and merchants to ensure a smooth delivery experience for customers.
Managed the processing of credits, refunds, or redeliveries when necessary.
Documented customer feedback and complaints.
Escalated health and safety concerns to internal teams.
Client Relations Manager
Served as the main contact for platinum and gold clients (Amazon sellers).
Managed client accounts, including renewals, billing, and documentation.
Collaborated with sales and marketing teams to drive sales growth.
Conducted weekly updates to ensure clients were well-informed of their account transactions.
Provided direct reports to the CEO regarding urgent concerns and daily updates.
Professionalism is not about what work you do, it is about how well you do the work.
TOOLS & SKILLS
Skills
English Communication Skills
Customer Relationship Management
Administrative Skills
Data Entry
Fast Typing Skills (60 WPM)
MS Office & Google Workspace Literacy
Email Management
Social Media Management
Basic Photo & Video Editing
Tools
Let's Start Something Great
